Who are XIV?
XIV is an innovative brand looking to help push UK produced home & office products. We recognise opportunities for innovation & create these solutions.
We’re constantly looking for brands & creative individuals we can collaborate with. As we’re able to provide a “manufacture upon ordering” service, collaborators do not need to order a quantity in advance to marketing.
Where are XIV’s products from?
XIV’s furniture is produced in the UK. Some items come directly from XIV, some items come straight from our trusted manufacturing partner (who we work with on a day-by-day basis).
How do returns or refunds work?
If you want to cancel your order (prior to being posted) we will provide a full refund – no questions asked. If an item arrives damaged beyond use, we will offer a replacement or refund, & will generally ask for the item back.
Our returns item depend on the items. For off-the-shelf products like coasters you’ll be refunded the item value but not courier, & we will not cover courier for the return. For bespoke products such as a countertops we will discuss on a case-by-case basis as if the item is too custom we may be unable to accept it as a return, however if it’s a more simple design we will accept the return & offer a 75% refund for the item value (not including courier).
How long does shipping take?
Off-the-shelf products take up to 5 working days for delivery. Bespoke items have their own fulfilment time depending on the delivery area & complexity of the product, so this is specified uniquely depending on the project.
How do I pay on XIV?
You can pay using a variety of methods, including; bank transfer, PayPal, Visa, Mastercard, American Express, Maestro, Apple Pay & more.