Where are XIV’s products from?

XIV’s furniture is produced in the UK. Some items come directly from XIV, some items come straight from our trusted manufacturing partner (who we work with on a day-by-day basis).

What materials do you use?

Countertops with integrated basins are always made of solid surface materials such as Corian, which offers a hygienic nonporous surface solution. Solid surface is ~1/3 acrylic resin, & ~2/3 natural minerals; this gives it a cool touch & matt finish.

We also offer porcelain countertops for vanity units, expanding our colour options for clients.

Vanity units are generally made of HPL (high-pressure laminate) or SGL (solid grade laminate), This is not MFC, & offers significantly improved water resistance than other materials.

Most the time we utilise Hafele hardware. This comes with a 10 year guarantee.

How do returns or refunds work?

If you want to cancel your order (prior to being manufactured & materials being ordered) we will provide a full refund – no questions asked. To ensure you don’t miss the cancellation window contact us within 3 working days.

If an item arrives damaged beyond use, we will offer a replacement or refund, & will generally ask for the item back.

Our returns item depend on the items. For off-the-shelf products you’ll be refunded the item value but not courier, & we will not cover courier for the return. For bespoke products we will discuss on a case-by-case basis as if the item is too custom we may be unable to accept it as a return, however if it’s a more simple design we will accept the return & offer a 50% refund for the item value (not including courier).

How do I pay XIV?

You can pay using a variety of methods, including; bank transfer, PayPal, Visa, Mastercard, American Express, Maestro, Apple Pay & more.