Who are XIV?
XIV is an innovative brand looking to help push UK & European produced home & office products. We recognise opportunities for innovation & create these solutions.
We’re constantly looking for brands & creative individuals we can collaborate with. As we’re able to provide a “manufacture upon ordering” service, collaborators do not need to order a quantity in advance to marketing.
Where are XIV’s products from?
XIV’s furniture is produced in the UK or in other European countries. Whilst we strive to push our UK produced items to support the local economy, we offer customers the option of using our European partners when this results in a more cost-effective price.
How do returns or refunds work?
If you want to cancel your order (prior to being posted) we will provide a full refund – no questions asked.
If an item arrives damage, we will refund you the full amount.
If you want to return an item once it arrives we will refund you the order value minus postage, and are unable to cover postage for you to send the item back. Refund will be issued once item is received to ensure it’s not damaged.
How long does shipping take?
Off-the-shelf products take up to 5 working days for delivery. Bespoke items have their own fulfilment time depending on the delivery area & complexity of the product, so this is specified uniquely depending on the project.
How do I pay on XIV?
You can pay using a variety of methods, including; bank transfer, PayPal, Visa, Mastercard, American Express, Maestro, Apple Pay & more.